Returns and Exchanges Policy

ROBAST RETURN AND EXCHANGE CONDITIONS

Last Updated: 27.08.2026

As ROBAST Teknoloji Biyomedikal Arge Kozmetik Sanayi ve Ticaret Limited Şirketi (“ROBAST”), we aim to provide our customers with a safe, transparent, and regulatory-compliant shopping experience.

These Return and Exchange Conditions govern the general principles regarding the return, exchange, and post-delivery situations of products offered by ROBAST.

1. Scope

These conditions cover;

1. Products purchased through the ROBAST website,
2. Devices and equipment,
3. Accessories and consumable products,
4. Products custom-made for an order,
5. Products purchased for professional use

The applicable legal provisions may vary depending on the product type, sales method, and whether the customer is a consumer or a commercial customer.

2. Right of Withdrawal

In distance sales conducted in the capacity of a consumer and where the right of withdrawal exists under the relevant legislation, the consumer may exercise their right of withdrawal within the legal period without providing any justification.

The provisions of the consumer legislation in force shall apply during the exercise of the right of withdrawal and the return process.

For products subject to exceptions to the right of withdrawal, the relevant legislative provisions shall also be taken into consideration.

3. Professional and Commercial Purchases

In purchases made for commercial/professional purposes by clinics, beauty centers, healthcare institutions, businesses, dealers, distributors, or other commercial enterprises, the provisions specific to consumers in consumer legislation may not apply in every case.

In such sales, return, exchange, delivery, payment, warranty, and service conditions are determined within the framework of the quote, order form, sales contract, and relevant legislation concluded between the parties.

4. Custom-Made Products

For products;

1. Whose dimensions are modified,
2. Whose design is customized,
3. Whose technical specifications are determined according to the customer,
4. Prepared specifically for production,
5. Produced specially for an individual or business

upon the special request of the customer, return and exchange conditions are evaluated based on the nature of the product and the applicable legislation.

Before production begins, the customer is informed of the product's technical specifications, dimensions, payment conditions, and custom production terms, if any.

5. Defective or Damaged Products

If it is determined that the delivered product is defective, damaged, or different from the ordered product, the customer must contact ROBAST.

If possible, the following should be shared:

1. Photo of the product,
2. Photo of the packaging,
3. Cargo damage report,
4. Order number,
5. Product serial number

If it is determined that the product is defective or damaged, the customer's rights arising from the relevant legislation are reserved.

6. Damage During Shipping

It is recommended to inspect the packaging and the product upon delivery of technical and high-value items such as devices.

If obvious damage is observed on the packaging, it is recommended, if possible, to notify the delivery personnel during delivery, have the damage recorded, and draft a damage report.

However, the absence of a report at the time of delivery does not automatically eliminate the consumer's rights arising from the law.

7. Condition of the Product to be Returned

The returned product must be sent back together with the following items, to the extent possible:

1. Accessories sent with the product,
2. User manuals,
3. Warranty documents, if any,
4. Original packaging and protective elements

Inspecting the product within the scope of normal use and using it in a manner that exceeds its intended purpose are evaluated differently.

Return conditions are determined according to the nature of the product and applicable legislation.

8. Used Devices

For professional devices, return conditions after installation, training, commissioning, or use may vary depending on the nature of the product.

Situations that may arise in the event of unauthorized disassembly, alteration, modification, or intervention in the technical structure of the device after delivery shall be evaluated separately.

The mandatory rights of the consumer arising from the law are reserved.

9. Exchange Requests

Product exchange requests are evaluated based on the nature of the product, the sales method, and applicable legislation.

When an exchange is possible for standard stock products, the stock status and technical specifications of the new product are checked.

For custom-produced products or products whose technical specifications have been modified upon the customer's request, exchange conditions are evaluated separately.

10. Return Application

Customers wishing to make a return or exchange request must transmit the following information to ROBAST:

1. Name and surname / company title,
2. Order number,
3. Product name and model,
4. Purchase date,
5. Reason for return or exchange,
6. Contact information.

After the request is reviewed by ROBAST, the customer is informed about the process to be followed.

11. Return Shipping Process

The shipping method for products approved for return will be communicated to the customer separately.

The product must be properly packaged to prevent damage during the return shipping process.

In case of damage occurring during shipping, the packaging and transportation conditions of the product will be evaluated separately.

12. Refund

In cases where the right of return is exercised in compliance with the legislation, the refund of the product price shall be carried out in accordance with the periods and methods specified in the applicable legislation.

Depending on the payment method used by the customer, the reflection period of the refund to their account or card may vary according to the bank and payment institution.

13. Devices Requiring Installation and Training

For devices requiring installation, assembly, commissioning, or user training, the return and exchange process is evaluated separately based on the technical condition of the product.

The completion of delivery, installation, and training processes for these products may be taken into account in the return evaluation depending on the nature of the relevant product.

14. Difference Between Warranty and Return

Return or withdrawal rights and technical service processes within the scope of warranty are different from each other.

If the product malfunctions within the warranty period, the