Privacy Policy

ROBAST PRIVACY POLICY

Last Update: 27.08.2026

As ROBAST Teknoloji Biyomedikal Arge Kozmetik Sanayi ve Ticaret Limited Şirketi (“ROBAST”), we attach importance to the privacy and security of the personal data of our visitors, customers, and business partners.

This Privacy Policy has been prepared to provide information regarding the purposes for which personal data may be processed, their protection, and the rights of users who visit the www.robast.com.tr website or benefit from the services and products offered through the site.

1. Data Controller

Your personal data may be processed by:

ROBAST Teknoloji Biyomedikal Arge Kozmetik Sanayi ve Ticaret Limited Şirketi

in the capacity of data controller within the scope of applicable legislation on the protection of personal data.

Communication and application channels are updated and shared in the Contact section of our website.

2. What Personal Data May Be Processed?

During your use of our website and your communication with ROBAST, the following personal data may be processed depending on the nature of the transaction:

1. Name and surname,
2. Phone number,
3. E-mail address,
4. Billing and delivery information,
5. Company information,
6. Tax information,
7. Order and purchase information,
8. Communication and request contents,
9. Customer service and chat records,
10. Product reviews,
11. Technical service and support requests,
12. Website usage information,
13. IP address and technical connection information,
14. Information obtained through cookies and similar technologies.

ROBAST aims to process personal data only to the extent necessary for the relevant processing purpose.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

1. Offering products and services,
2. Receiving and managing orders,
3. Performing payment and invoicing transactions,
4. Ensuring product delivery,
5. Executing warranty and technical service processes,
6. Answering customer requests,
7. Providing after-sales support,
8. Managing communication requests,
9. Ensuring the security of the website,
10. Improving user experience,
11. Developing products and services,
12. Fulfilling legal obligations,
13. Meeting requests from authorized public institutions and organizations,
14. Executing legal processes,
15. Conducting commercial activities.

4. Legal Grounds for Processing Personal Data

Your personal data may be processed based on legal grounds such as;

1. Being explicitly stipulated in the laws,
2. Being necessary for the establishment or execution of a contract,
3. Fulfilling legal obligations,
4. Establishing, exercising, or protecting a right,
5. Having legitimate interests,
6. Obtaining your explicit consent when necessary,

within the scope of applicable legislation.

The applicable legal ground for each data processing activity is evaluated separately.

5. Order and Payment Information

During purchases made through the website, necessary information may be processed for creating the order, executing payment transactions, and delivering the product.

All card information used in payment transactions is not directly stored by ROBAST unless necessary. Payment transactions may be carried out within the framework of the security and privacy procedures of the payment infrastructure used.

6. Transfer of Personal Data

Your personal data may be transferred, only to the extent necessary and in compliance with applicable legislation, to:

1. Cargo and logistics service providers,
2. Payment service providers,
3. Accounting and finance service providers,
4. Information technologies and infrastructure service providers,
5. Authorized technical services and business partners,
6. Legal and financial advisors,
7. Authorized public institutions and organizations.

The transfer of data is carried out only to the extent necessary for the realization of the relevant service or the fulfillment of legal obligations.

7. International Data Transfer

In the event that the service providers or technical infrastructures used by ROBAST are located abroad, the transfer of personal data abroad may occur.

In the event of such a transfer, the conditions stipulated in the applicable personal data protection legislation are complied with.

8. Cookies and Similar Technologies

Cookies and similar technologies may be used on our website to improve user experience, ensure the secure and proper functioning of the site, and analyze visitor statistics when necessary.

Cookies may be used for different purposes such as;

1. Mandatory cookies,
2. Functional cookies,
3. Performance/analysis cookies,