KVKK Clarification Text

ROBAST LAW ON THE PROTECTION OF PERSONAL DATA (KVKK) CLARIFICATION TEXT

Last Update: 27.08.2026

As ROBAST Teknoloji Biyomedikal Arge Kozmetik Sanayi ve Ticaret Limited Şirketi (“ROBAST”), we attach importance to the protection of your personal data.

This Clarification Text has been prepared to inform you about the processing of your personal data within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”).

1. Data Controller

Within the scope of the KVKK numbered 6698, the data controller regarding your personal data is:

ROBAST Teknoloji Biyomedikal Arge Kozmetik Sanayi ve Ticaret Limited Şirketi

You can contact ROBAST for your questions and requests regarding the processing of your personal data.

Web: www.robast.com.tr

Instagram: @robastturkey

2. Processed Personal Data

Depending on the nature of your relationship with ROBAST, your following personal data may be processed:

Identity Information

1. First name
2. Last name
3. User information

Contact Information

1. Phone number
2. E-mail address
3. Address information

Customer and Transaction Information

1. Order information
2. Purchased product information
3. Invoice information
4. Delivery information
5. Warranty and service records
6. Request and complaint information

Transaction Security Information

1. IP address
2. Website login and usage information
3. Transaction records
4. Log records
5. Security records

Visual and Communication Records

1. Product review
2. Customer service calls
3. Live chat records
4. Visuals or documents shared by you

Marketing Information

Subject to the fulfillment of necessary legal conditions;

1. Marketing communication preferences,
2. Campaign and communication records,
3. Commercial electronic message consent information

may be processed.

3. Methods of Collecting Personal Data

Your personal data can be collected;

1. Through the ROBAST website,
2. Membership and account creation processes,
3. Order and payment processes,
4. Contact forms,
5. Live chat,
6. Telephone and e-mail communication,
7. Technical service applications,
8. Warranty transactions,
9. Product reviews,
10. Cookies and similar technologies,
11. Commercial transactions carried out in physical or electronic environments

by automatic or non-automatic methods.

4. Purposes of Processing Personal Data

Your collected personal data may be processed for the following purposes:

1. Execution of membership procedures,
2. Receiving and managing orders,
3. Offering products and services,
4. Execution of payment and invoicing procedures,
5. Delivery of products,
6. Carrying out after-sales services,
7. Execution of warranty and technical service procedures,
8. Answering customer requests,
9. Managing complaints and requests,
10. Improving product and service quality,
11. Ensuring information security,
12. Operating and securing the website,
13. Fulfillment of legal and financial obligations,
14. Execution of legal processes,
15. Meeting the requests of authorized public institutions,
16. Carrying out commercial activities,
17. Carrying out marketing and commercial communication activities, provided that the necessary conditions are met.

5. Legal Grounds for Processing Personal Data

Your personal data may be processed within the scope of the legal grounds specified in Article 5 and other relevant articles of the KVKK.

These notably include;

1. It being explicitly stipulated in the laws,
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