Frequently Asked Questions
ROBAST – Frequently Asked Questions
1. What is ROBAST?
ROBAST is a technology-focused manufacturer operating in the field of R&D, innovation, and production for medical and aesthetic technologies. It develops products in various fields such as laser systems, LED therapy, skin care, oxygen, hyperbaric wellness, and cryo technologies.
2. Are ROBAST products manufactured in Turkey?
ROBAST focuses on developing domestic technology by utilizing Turkey's R&D and production infrastructure during product development and manufacturing processes. Depending on the product, certain components used may be sourced from different countries.
3. What types of devices does ROBAST manufacture?
ROBAST's product and technology portfolio includes product groups such as diode laser systems, Nd:YAG Q-Switch lasers, LED therapy systems, skin care and oxygen technologies, hyperbaric wellness systems, and electric cryo systems.
4. Who can use ROBAST devices?
Depending on the nature and intended use of the product, devices can be used by professional users, beauty centers, aesthetic centers, clinics, or relevant healthcare professionals. The user conditions specified in the user manual for each product must be taken into account.
5. Is training provided when I purchase a device?
Installation, usage training, and technical support options may vary depending on the product. The scope of training and support offered for the relevant product is shared by ROBAST prior to purchase.
6. Do ROBAST devices come with a warranty?
Yes. Warranty terms for products may vary on a product basis. The warranty period and scope are specified in the relevant warranty document and sales terms.
7. Do you have a technical service?
Technical support and service are provided for ROBAST products. The scope of service is evaluated based on the product model and the nature of the malfunction.
8. How can I purchase the products?
You can review the products on the product pages of the website, evaluate purchasing options, or contact ROBAST to get information about products, pricing, delivery, and installation.
9. Do you ship outside of Turkey?
ROBAST conducts international sales and export processes on a product and project basis. For international orders, shipping, customs, and delivery conditions may vary depending on the country.
10. Can custom manufacturing or modifications be made to the device?
Depending on the technical structure of the product, certain custom design and configuration requests can be evaluated. Custom manufacturing requests are reviewed by the technical team and an offer is presented to the customer.
11. What is the product delivery time?
Delivery time may vary depending on the product's stock status, production process, order quantity, and any custom manufacturing requests. The current delivery time is communicated to the customer before placing the order.
12. Can I make returns and exchanges?
Return and exchange conditions may vary depending on the nature of the product, the method of sale, and applicable legislation. For detailed information, you can review our Return and Exchange Conditions page.
13. Can the technical specifications of the devices change over time?
In technological products, changes in certain technical specifications or design details may be made in line with production and R&D developments. The technical specifications applicable to the ordered product form the basis of the offer, contract, and product documents.
14. Can ROBAST products be used for medical treatment purposes?
The medical intended use of a product is determined by its official intended use, technical documents, and relevant legislation. General information on the website does not replace medical diagnosis or personalized treatment recommendations.
15. How can I contact ROBAST?
You can reach us through the Contact section on the ROBAST website for your inquiries regarding products, sales, technical service, distributorship, and other requests.